on April 25, 2010 by Wolf in Tech_Review, Uncategorized, Comments (1)
Chat with HostGator
Chat Start Date: Apr 25Â 2010Â Â Â 10:10:08 AM
(10:12:19 AM) Chat Technician: has entered the chat.
(10:12:26 AM) Chat Technician: Hello, welcome to HostGator Live Chat.
(10:12:29 AM) Wolf Halton: hi
(10:13:16 AM) Chat Technician: How long are you planning to buy the business plan?
(10:13:53 AM) Wolf Halton: I don’t know whay you mean. I have been a customer for 3 or 4 years.
(10:14:26 AM) Chat Technician: Sorry let me clarify. I mean how long are you thinking of purchasing the business plan?
(10:14:48 AM) Wolf Halton: I started thinking about it today
(10:15:01 AM) Chat Technician: And the duration?
(10:15:15 AM) Wolf Halton: 5 or 10 minutes now
(10:15:17 AM) Chat Technician: 1 month, 12, 24, 36?
(10:16:22 AM) Wolf Halton: so there is no benefit for a longterm customer to upgrade to a more comprehensive package?
(10:16:51 AM) Chat Technician: Just a 20% off the first payment.
(10:17:21 AM) Wolf Halton: otherwise rack rates apply?
(10:17:45 AM) Chat Technician: Rack rates?
(10:17:54 AM) Chat Technician: What do you mean by that?
(10:18:26 AM) Wolf Halton: published rates on your web site, of which I am already aware.
(10:18:38 AM) Chat Technician: Oh right, that is correct.
(10:18:53 AM) Wolf Halton: thank you for your help
(10:18:57 AM) Wolf Halton: bye
(10:19:03 AM) Chat Technician: Not a problem at all.
(10:19:08 AM) Chat Technician: Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out.
What would you rate the chat?
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emmanuel
October 9, 2011 @ 1:02 pm
0 out of 10 sounds like a canned bot chat (autoresponder)
here’s my personal experience with hostgator…i bought a single baby plan from them and made payments using a direct debit card the transaction went well and i got my auto-generated password in seconds i was happy and got to setting up my site only for me to receive another mail in less than 30minutes asking me to send scaned copies of my credit card and drivers license for security checks i did after four days because i had to go through the stress of renewing my drivers license before scanning and sending it …i thought that was all but i got another mail again asking me to send official bank statement of the debit card declaring ownership of the card to me … to say the least i was deeply disappointed with the stress i was been put through seeing how i have been making use of that debit card for more than six months….well i have applied for that with my bank i don’t know when i’d be getting a reply from them…. well that’s my unfortunate experience experience